Help Center
Answers to common questions about shipping, orders, products, and support. Can’t find it? Reach our team—we’re happy to help.
General Questions
Location
We are based in Chino, California.
Address:
Balaji Wireless
4850 Eucalyptus Avenue
Chino, California 91710
About the Customer Support Department
Our customer support team is trained to support your business needs. Account managers typically respond within one business day.
Landline: (909) 444-7999
Our Policies
Returns
Returns are covered under a manufacturer’s defect policy. Products with valid manufacturing defects can be replaced or recalled through Balaji.
Warranty
Products sold by Balaji Wireless are protected under a manufacturer’s defect warranty. Products that show valid signs of a manufacturing defect qualify for replacement.
Cases
When will you have the latest products?
Our cases are ready to order pre-launch—stocked ahead of time for your convenience.
Do you have a live inventory?
Yes—our live inventory updates every 15 minutes to help ensure items in your order are in stock.
Do you have pictures or graphics I can display?
Yes—we can supply imagery and content to showcase your latest cases and accessories.
Does Balaji carry only cases?
No—we also offer certified cables, wireless headphones, chargers, and more. Contact us for details.
Balaji has the best cases. How do you do it?
We iterate with customer feedback and design in-house to meet market demand.
Shipping, Processing & Order Status
Something is missing with my order. What do I do?
Please contact us at /contact-us or your account manager. Missing items are included in your next order if applicable.
Shipping methods
We primarily ship via UPS and DHL; trucking services are available upon request.
Shipping cost
Shipping costs are passed through at carrier rates. Our carrier agreements keep rates competitive.
How long does it take to process my order?
Orders are typically processed the same business day.
I entered the wrong shipping address. What can I do?
If the package hasn’t shipped, we can update it—otherwise contact the carrier to re-route.
Lost or delayed shipment
Sorry for the delay—contact support with details and we’ll resolve it promptly.
Do you offer international shipping?
Yes, we ship to multiple countries worldwide.
What do I do if my order isn’t going through?
Contact us at /contact-us or call us and we’ll help right away.
How do I see my past orders?
Log in → Account Overview → Purchases → Purchase History to view/download prior orders.
Payment & Billing
Payment options
We accept major credit cards (Visa, MasterCard, Discover, AmEx), wire transfers, and bank deposits. Additional terms may be considered after a 3-month purchase history.